Software Engineer (x/f/m) - Customer Experience

Who we are

You. Better. With Alan.

Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with 32,000+ companies of all sizes, serving more than 700K members, and have reached €500M+ in ARR.

Our team of 600 people (still growing) operates across France , Spain , Belgium , and Canada .

How we do it ?

People Joining Alan Are Often Surprised And Delighted By Our Innovative Working Method. We Have a Set Of cultural Values That Guide Our Approach To Work, Such As:

• Mission is the Boss: We have a mission-first focus with long-term thinking, where all employees act as owners seeking the company's success above all else.
• Member & Customer-led: We are obsessively focused on solving customer problems and creating delightful experiences while building trust.
• Excellence like Athletes: We maintain high standards and talent density, using the Keeper Test to ensure exceptional performance.
• Enlightened Despots: We combine distributed ownership with accountability, empowering decision-makers while maintaining responsibility.
• Radically Transparent: We make information accessible and written-first, promoting async communication while protecting sensitive data.
• Kind, Methodic Optimists: We collaborate genuinely without ego, support teammates, and maintain positive intent while assuming the best.
• Empathetic Challengers: We give direct feedback with empathy, praise strengths, and focus on growth through candid communication.
• Bold & Creative Contrarians: We think differently to achieve greatness, challenge expertise with first principles, and embrace calculated risks.
• Disciplined Executors: We focus on making good decisions quickly, maintain accountability, and break down problems into manageable pieces.
• Fight for Simplicity: We eliminate unnecessary processes, stay concise and articulate, and maintain smart frugality while solving problems pragmatically.
  
  

The Engineering team

In our engineering team, we build the infrastructure, interfaces, and applications to provide first-class service to our members, health professionals, and even ourselves!

Being an engineer at Alan means joining a team of talented, committed and passionate engineers, with a lot of product interaction.

We move fast, with a lot of ownership, and are proud to tackle big problems!

Our process is very simple: those who make product decisions are the same ones who build them.

Our stack is Python/Flask, React, React Native, PostgreSQL.

Want to know more? Read this article if you want to discover how life as an Engineer at Alan and this article on our Engineering career path.

Our product team: Customer Experience

We unlock the transformative power of Alan's Health partner approach by eliminating operational barriers for our customers (companies and public sector organizations). Our daily users are HR teams who play play a pivotal role in choosing Alan and renewing their Alan contract.

Our team owns the solutions for organizations to enroll their employees to Alan, manage the related payroll premiums and get billed for our services, through the Alan pro dashboard. Across 4 countries (and counting!) we are shifting the dreaded admin complexity to a magically simple experience .

What you'll build:

• Engineer our powerful employee affiliation engine that seamlessly handles thousands of lifecycle events daily
• Craft a smart multi-service payroll tool that makes HR teams' lives easier (they love us for this! )
• Build seamless integrations with major HR platforms like Payfit and Workday that "just work"
• Enable company HR teams through powerful automation and ship an employee management experience that scales and adapts to a wide range of organization types and sizes across multiple countries
• Invent the stack and flows that make billing highly reliable and a delightful part of our solution
• Collaborate with cross-functional teams to design and implement a unified experience and delightful user experience and code base across multiple countries
  
  

Why this role is special:

• Bring Alan’s unique experience to hundreds of thousands of lives by making it easy for companies to choose & use Alan for their employees
• Work on mission-critical systems that sign deals and power Alan's core operations
• Solve fascinating business and technical puzzles while keeping our "uncompromising simplicity" principle
• Join a team obsessed with engineering excellence and continuous learning
• At Alan, you're not only shipping amazing code, you will also be shaping the experience and impacting the product direction
  
  

Who we're looking for:

• A backend engineer with an appetite for full-stack development.
• Someone passionate about turning complex processes into simple, elegant solutions
• Experience building scalable systems that handle real-world complexity
• B2B experience is a plus!
  
  

Join us in our mission to simplify healthcare for everyone!

Is it you we’re looking for?

We Are Looking For Problem-solver Engineers With 3+ Years Of Experience Who Get Excited About Simplifying Insurance (we Promise It's More Exciting Than It Sounds!):

• You’ll be able to tackle high-impact & high-risk projects involving many engineers.
• You’ll design efficient systems and engineering practices to align with and facilitate interactions between multiple teams/products.
• You’ll have the opportunity to mentor other engineers & lead crews (more details in this article).
• You’ll be able to contribute to hiring your future coworkers and shape candidates’ hiring experience (improving our technical assessment process etc...)
  
  

You would be a good fit at Alan if most of this sounds like you:

• Well-versed in Object Oriented Programming such as Python, Java, C#, and enthusiastic about web technologies such as modern Javascript.
• Willing to work in Python/JavaScript (but you don’t need to have experience with those 2 languages!).
• Passionate about building products.
• Self-starting and entrepreneurial.
• Humble and still willing to grow (no matter your seniority!).
• Collaborative, enthusiastic about teamwork, learning, and teaching.
• Fluent in English (no need to speak French!).
  
  

For this opportunity, we are aiming to hire within the C-F level range.

But above all, we are looking for high potential and curiosity: make sure to show us this when you apply! Everything else is a bonus.

Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer:

• Fair rewards. Generous equity packages complement your base salary.
• Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and noise-canceling headphones.
• Flexible vacation policy and flexible working hours. Organize your time as you wish.
• Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).
• Transport. Country-specific commuter benefits.
• Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
• Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.
• Parental leave. Extended parental leave for all new parents.
  
  

Important note: we hire people, not roles.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist.

We'll be thrilled to receive your application!

Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.